Terms of Service

These terms apply to everyone who uses GuestGrid: hosts who create events, guests who view or contribute to a gallery, and professionals with a partner account. GuestGrid is a Belgian service developed by Lamont Ceremonie and Hostinglama, reachable at info@guestgrid.app.

By creating an account, uploading content or placing an order, you agree to these terms. If you do not agree, please do not use GuestGrid.

GuestGrid lets you create an online gallery for any event. Depending on your plan and settings, this includes:

• A unique link and QR code for guests to upload photos, videos and audio messages without an app
• Comments, likes and a digital guestbook
• A live slideshow, schedule, menu, seating plan and seat finder
• Moderation, downloads and export to Google Photos
• Ordering prints and photobooks
• Connecting a photobooth and tools for partners

We keep improving GuestGrid and may add, change or remove features. We will not remove a paid core feature from an event you have already paid for during its lifetime.

• You must be at least 16 years old to create an account
• Provide accurate information and keep your password secret
• You are responsible for everything that happens through your account and the events you manage
• Do not create multiple accounts to get around limits, and do not impersonate someone else
• Let us know right away if you suspect someone else is using your account

• Only share the gallery link and QR code with people you want to give access. Anyone with the link can view and contribute.
• Let your guests know that their photos and messages will be shared in the gallery, for example on the QR code sign
• Only add guests to the guest list, especially dietary requirements, if you have a valid reason and their permission
• Use moderation and remove content that breaks these terms or that someone asks you to remove for good reason
• Keep your own copies of photos that are important to you

• Only upload content you made yourself or have permission to share
• Respect the people in your photos. Do not upload images someone would reasonably object to.
• The host can see, hide and delete everything you post in their gallery
• Want something you uploaded removed? Ask the host or contact us

You keep all rights to your content. You give GuestGrid a limited, non-exclusive, free licence to store, copy, resize and display your content, only to run the galleries you use, to make backups and to provide the services you ask for, such as Google Photos export, prints and photobooks. This licence ends when the content is deleted, apart from backups that are overwritten after a limited period.

We do not use your content for advertising, do not sell it and do not use it to train AI. We will never publish your content outside your gallery without your permission.

• Content that is illegal, threatening, abusive, harassing or discriminatory
• Sexually explicit content, or any content that exploits or harms minors
• Content that infringes someone's copyright, image rights or privacy
• Spam, advertising or malware
• Accessing GuestGrid with bots or scrapers, getting around security or usage limits, or disrupting the service
• Reselling GuestGrid without a partner account

You can report content that you think is illegal or breaks these terms by emailing info@guestgrid.app. Include the gallery link, the content involved and why you are reporting it. We review reports carefully and quickly.

We may hide or remove content, or suspend an event or account, if it breaks the law or these terms. Where possible, we tell the person involved why and how they can respond.

All prices are in euros and include VAT. Payments are processed securely by Mollie. Premium is activated as soon as your payment is confirmed.

Your statutory warranty rights as a consumer always remain in place.

• We deliver to the countries shown at checkout. Delivery times are estimates.
• Check your delivery address carefully. We cannot be held responsible for delays or loss caused by an incorrect address.
• Print quality depends on the resolution of the photos. Small or heavily compressed photos may look blurry when printed.
• Colours may vary slightly between screen and paper.

Some features use other companies, such as Mollie (payments), Google Photos (export) and YAY Photobooks (photobooks). Their own terms and privacy policies also apply when you use them. We are not responsible for how their services work.

• We do our best to keep GuestGrid available at all times, but cannot guarantee uninterrupted operation. We may carry out maintenance, preferably outside peak times.
• Galleries stay online until the host deletes them. Deleted events can be restored for 90 days and are then permanently deleted.
• We make regular backups, but GuestGrid is not an archive. Download the photos that matter to you.

Users are responsible for the content they upload. We are not liable for content posted by hosts or guests, but we act quickly when we are notified of illegal content.

We are not liable for indirect damage, such as lost profit or emotional damage, or for damage caused by services from other companies. Our total liability is limited to the amount you paid us in the 12 months before the damage occurred.

These limits do not apply to damage caused intentionally or by gross negligence, to death or personal injury, or where the law does not allow them.

• You can delete your events at any time from your dashboard. Email info@guestgrid.app to delete your account.
• We may suspend or close accounts and events that seriously or repeatedly break these terms or the law, or for which payment is not made. Where possible, we warn you first.
• After an account is closed, its events and content are permanently deleted within 90 days, unless we must keep certain data by law, such as invoices.

Our Privacy Policy and Cookie Policy explain how we handle personal data. They form part of these terms.

We may update these terms, for example when we add features or the law changes. We will notify account holders of important changes by email or in the app at least 30 days in advance. If you do not agree, you can stop using GuestGrid and, for partner subscriptions, cancel before the change takes effect.

These terms are governed by Belgian law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

Please contact us first so we can look for a solution together. Consumers can also go to the Belgian Consumer Mediation Service (consumentenombudsdienst.be). Any dispute that cannot be resolved will be heard by the competent Belgian courts, without affecting your right as a consumer to go to the courts where you live.